Q: What to expect when drinking ionised alkaline water?

A: At first, it depends on the strength of the ionised alkaline water that the user starts to drink. Ionised water supplies a lot of oxygen to the human organism, therefore, it is a source of energy. The taste of ionised water is much softer than the taste of ordinary water. You can prepare better coffee, tea or juice by using it. Ionised alkaline water is perfect for cooking, as it ensures better moistness of food and deeper flavour. However, other changes in the body will be much more subtle. If the body is acidified, it is likely that bringing it to such a condition took several years, so reversing this process will also take some time. As the body will slowly achieve pH balance by drinking ionised water, it will also begin to function better and problems will gradually disappear.

Q: Who should drink ionised alkaline water?

A: Both humans as well as animals can enjoy the benefits of drinking ionised alkaline water.

Q: Are there any contraindications to drinking ionised alkaline water?

A: Some people should start from drinking very small amounts of ionised alkaline water, such as 250 ml of level 1 (one) water a day. It is particularly applicable to elderly persons who usually have heavy metals and other toxins accumulated in their bodies. Sometimes their poor condition is caused by many years of taking medicine. Three-year-olds and younger children shouldn’t drink ionised alkaline water. They can only drink purified water filtered by the ioniser. Children aged 4-12 should only drink level 1 (one) and 2 (two) water. Never give them level 3 (three) or 4 (four) water to drink.

Q: Can I take medicine and dietary supplements with ionised alkaline water?

A: You shouldn’t drink this water 45-60 minutes before taking medicine or dietary supplements as well as the same time after taking them. At that time, drink purified water, other liquids or ordinary water.

Q: Can drinking of ionised alkaline water alkalise the body too much?

A: Some people drink 4 to 8 litres of ionised alkaline water each day with great benefits for their health. On the contrary; one of the major problems nowadays for many people is the excess acidification of their bodies. The pH of the human body should be ca. 7.2 (measured by checking the saliva or urine). It rarely happens that a person has alkalosis, a state in which the blood is too alkaline. Always drink ionised alkaline water and eat alkaline products such as fruit and vegetables.

Q: How much water should I drink and of what level?

A: Every day you should drink at least the amount of water in millilitres equal more or less to one third of your body weight in decagrams. For example, a person who weighs 45 kg = 4500 dag should drink 1500 ml of water. You should start slowly from level 1 (one) by drinking 1-3 glasses of water a day in the first week. You can increase the amount of glasses a day in the first week if there are no side effects. If you have no flu-like symptoms at the end of the first week, you can go to level 2 (two). At this level, you should drink 1-3 glasses of water a day in the first week. If you feel good, you can increase the amount of glasses of water a day. On average, you should drink water on the same level for two to three weeks until you reach level 4 (four) with a pH of up to 10.5. The higher the level of ionised alkaline water, the better for you, as such water is more alkaline, therefore, it has greater detoxifying properties and it is a stronger antioxidant, thus providing more oxygen to your body.

Q: After what time are the health benefits visible?

A: It depends on each person. First effects may be visible on the very next day or after several weeks.

Q: Why do some people experience flu-like symptoms when they drink ionised alkaline water for the first time?

A: If someone starts to drink water from the strongest (high pH) level, he or she may notice symptoms similar to flu. In the ionisation process, clusters of water molecules are formed, which are half the size of ordinary water molecules. This is why ionised alkaline water is sometimes called “reduced water”, as the size of the particle clusters is reduced from 12 to 6. This makes the water more hydrating because it flows through our tissues much more easily, thereby pushing the toxins out of our bodies. It is the detoxification effect that sometimes causes headaches and diarrhoea, and that is why there are as many as 4 levels of ionised water.

Q: How does ionised alkaline water affect athletes?

A: As you can guess, it has a very beneficial effect. The blood oxygen level increases in various amounts when drinking strong ionised water regularly. Our performance and stamina improve, and muscle tissues and organs are supplied with large amounts of oxygen, the level of which is often too low in the human bodies, even in sportsmen, due to inappropriate diet. Proper hydration supports the physiological responses of the body, and physical and psychological pressure on training and competition increase the importance of hydration. Numerous studies that have been conducted on athletes since the 1940s have shown that even moderate dehydration badly affects performance. It is now often believed that athletes who stick to traditional western diets consume too much salt, so there is no need to replace salt if the exercise lasts less than two hours. Alkaline water can neutralise exercise-induced acidosis (lactic acid accumulation) as ionised alkaline water has a high pH level. Ionised water removes free radicals, thus helping in the problem of accelerated oxygen consumption. It is stored in micro-clusters, so it can be absorbed faster, which helps to hydrate the body. Dr. Peter L. Kopko, Doctor of Chiropractic, recommends drinking 400-600 ml (2-3 glasses) of water two hours before a workout and 150-300 ml (about 1-2 glasses) every 15-20 minutes during a workout, depending on the total body weight.

Q: How long does ionised alkaline water remain ionised?

A: The life of antioxidants (hydroxyl ions) is approximately 18-24 hours. The life of water with a higher pH (with alkaline properties) is about 1-2 weeks. The life span of a smaller molecule is about 1-3 months. Does ionised alkaline water have any negative effects? Absolutely none, provided that it is used appropriately. Only ionised alkaline water is suitable for drinking. Acidic water can be consumed only in certain medical conditions. You should never drink it on a daily basis.

Q: Can pregnant women drink ionised alkaline water?

A: We are frequently asked whether a pregnant or breastfeeding woman should drink such water. We think that just in case, it is better not to drink ionised alkaline water during pregnancy or breastfeeding. Due to the increased absorption of hydroxyl cations such as potassium and calcium, together with an increased concentration of the same cations produced on the alkaline side by the electrolysis process, there is a suspicion that this could result in an excessively high concentration of electrolytes for the developing foetus or breast-fed infant. During pregnancy and breastfeeding, it is better to drink only purified filtered water.

Q: How does the water ioniser work?

A: Our high-quality ENKION water ioniser can be connected directly to the isolating valve at the end of the water tap. The installation takes about 10-15 minutes and allows the ioniser for a two-stage operation. Firstly, harmful water components are filtered out using an integrated two filter system that removes chlorine, trihalomethanes, phenols, scale, odour, taste and organic waste. The ENKION ioniser achieves this with its multi-stage filters. Then, the filtered water gets into a patented chamber with platinum-coated titanium plates. Next, an electric charge is introduced into the water and electrolysis takes place. Water is separated into two streams of ionised (acidic and alkaline) water. Acidic (oxidised) water is about 30% and ionised alkaline water is 70% of the total water produced. Reduced ionised alkaline water flows out of the tap and it can be used for drinking or cooking. Acidic (oxidised) water flows through a separate tube directed to the sink. The oxidation potential of acidic water makes it a good sterilisation agent, perfect for washing our hands, food and dishes as well as curing minor wounds and eczema. Cations, or ions with a positive charge, accumulate on the negative electrode, creating ionised alkaline water which concentrates free alkaline minerals from the water used, such as calcium, magnesium and potassium. Anions, or ions with a negative charge, accumulate on the positive electrode, forming acidic (or oxidised) water in which acidic minerals, such as nitrates, chlorides, sulphides and fluorides from the water used, are concentrated. As we remember from chemistry lessons, the opposites attract. The range of pH settings from neutral to very alkaline or very acidic water can be changed by pressing a button. The electrodes are cleaned using an automatic cleaning cycle, but you can also wash them manually. The electrolysis process breaks the molecular bonds of water molecules and rebuilds water clusters from usual ones containing about 12 molecules into groups of 5 or 6 molecules in one cluster. Such “concentrated” water is characterised by smaller molecular groups and lower surface tension which makes it easier to penetrate cell membranes. This clean and healthy ionised alkaline water suitable for cooking and drinking flows directly from a stainless steel water tap.

Q: How do I know when to replace the filter cartridge?

A: A coloured LED on the front panel indicates the degree of filter wear. In general, the life of the first filter is about 8 months, whereas the life of the second one is about 12 months (with the average production of 9.5 litres of water daily), although it depends on the quality of water filtered as well as the quantity and frequency of use. For instance, tap water contains chlorine with a concentration of 0.4 to 1.0 ppm, the filter can work for 12 months if used by one person. If the chlorine concentration is higher than 1.0 ppm, the filter life may be 8 months. A family of four who uses the water supply system, for example, in North America will have to replace the first filter every 8 months. The regular replacement of filter cartridges ensures their proper purity.

Q: Where can I find the serial number?

A: At the back of the ioniser, there is a bar code sticker. The serial number is located under the bar code.

Q: What should I do when my ioniser will not be used for 7 or more days?

A: You should remove the filter from the device, wrap it in a plastic packaging and keep it in a refrigerator. Disconnect the ioniser from power supply. When you want to use the device again, install the filter and run the ioniser on the PURIFIED WATER mode for about 3 minutes before using the water.

Q: What does it mean when the water flowing through the device becomes warm?

A: When the water flow is switched on, the water which flows out may be warm due to high room temperature or heat within the device when the ioniser was off. This is not an abnormality. After switching on the water flow, you can use the appliance normally.

Q: There is some white sediment at the bottom of the ionised alkaline water container. What is this?

A: This phenomenon is caused by calcium compounds that are present in ionised alkaline water. In particular, if a carbonate group (CO3) is present, it will combine with calcium and create calcium carbonate (CaCO3), thus creating limescale. This is a visible proof of electrolysis. Although water with limescale is safe to drink, add a tablespoon of vinegar and water to the container, leave for about one hour and then wash the container.

Q: What is hard water?

A: According to the Geological Society of America, hard water occurs in over 85% of the United States area. It is formed when naturally occurring minerals get into the water. Over time, these minerals are absorbed by groundwater. The two most common types of minerals present in hard water are calcium and magnesium compounds. The American Water Quality Association defines hard water as water containing over 1 gpg (grains per gallon) of dissolved metal compounds. The most common elements causing water hardness are calcium and magnesium. Hardness levels are classified as follows:

Soft – less than 1 gpg;

Slightly hard – 1 to 3.5 gpg;

Moderately hard – 3.5 to 7 gpg,

Hard – 7 to 10.5 gpg;

Very hard -10.5 and more gpg

Q: How can I change the ioniser’s sound volume?

A: Turn on the device. Press and hold the “Mode” button for 5 seconds. The first option in the menu is volume control and it can be recognised by the “Voice” symbol blinking at the bottom of the display. To increase the volume, press “Purify +”; to decrease the volume, press “Washing-” (Note: the device is factory set to the highest volume level). Once you have finished adjusting the volume, press the “Set up” button to save your settings.

Q: Why does the ioniser’s current intensity need to be adjusted?

A: As you know, different sources of water are not equal. The basic water we use plays an important role in how the ioniser creates ionised alkaline water. With the ability to adjust the current of the ioniser, the optimum pH level can be obtained to produce the best ionised alkaline water from the basic water.

Q: How can I adjust the ioniser’s current intensity?

A: Turn on the device. Press and hold the “Mode” button for 5 seconds. Scroll through the menu by pressing the “Mode” button until the “Alkali” symbol flashes. Press the “Alkali” symbol to select the alkalinity level you want to set. After selecting the alkalinity level, press “Purify+” to increase the current intensity or “Washing-” to reduce the current intensity. (Note: The device is factory set to 50, which can be increased to a maximum of 100 and reduced to a minimum of 0 in 1-point increments.) Once you have finished adjusting the current, press the “Set up” button to save your settings.

Q: Does the ioniser have to be installed by a plumber?

A: For most people, standard self-installation is not a problem. In the case of non-standard installations, a plumber may be required, depending on individual circumstances.

Q: What should I do if the filters leak?

A: Check the location where the filter leaks. In most cases, the fittings may be improperly seated, causing a leak. Correct the seating of the tube in the filter by pressing it firmly and then pulling it out. It may be necessary to trim the end of the tube to obtain a clean surface. Before working with water supply pipes, make sure that water supply is turned off.

Q: How to install a pre-filter?

A: The pre-filter is installed on the ioniser in the supply pipe. For your convenience, a quick release coupling is included. Simply push the tube into the coupling – it will close automatically. When installing the filter for the first time, it is recommended to keep the filter filled with water for several minutes before turning on the ioniser.

Q: How do I know what type of pre-filter is necessary?

A: To determine what kind of filter is needed, a report on water quality is necessary. Most water supply companies make this report available for free on the Internet. Water from a well may need to be tested by an independent water testing institution. If you have no access to such a report for your area, please contact your sales representative.

Q: How can I clean the inner plates?

A: Do not clean the inner plates yourself. Please contact our customer service.

How fast will my order be delivered?

Orders are processed up to 7 business days. On average, an order is delivered within 3 to 4 days. The processing of foreign orders can take longer and it depends on the local supplier.

Can an order already placed be cancelled?

An order can only be cancelled on the ordering day between 8:00 a.m. and 8:00 p.m. If you place an order at the weekend, you can cancel it the next working day. In the case of cancelling an order, please call +48-502-146-443 or write an e-mail to sklep@natura-zdrowie.pl. Please provide the order number.

I have received a damaged product or something is missing. What to do now?

If you notice damage to the package, check its contents at the post office in the presence of a post office employee. If something is missing, you should file a complaint in the post office and let us know. The online store Natura i Zdrowie does not take responsibility for items lost as a result of damaged package.

How to file a complaint in the case of defective products?

Please return the product to the online store address (given on the website) together with a copy of the receipt attached. The shipping cost of the product returned is covered by the customer.

Shipment of the order is delayed.

If the shipment of your order is delayed, please contact our store and provide your order number.

What is the time limit for introducing changes to the order details?

You can introduce such changes until receiving an e-mail with confirmation of dispatch of the products ordered. You can introduce them via e-mail to info@natura-zdrowie.pl or by calling +48-502-146-443. You should provide your order number.

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